10 Days Return/Refund Policy
Below are the detailed instructions on how to process a return or exchange. Please see whether either of these pertain to you and if the item(s) are covered by our return policy within 10 days of receipt.
You can always contact us for any return question at cosplayplanservice@gmail.com.

Order Cancellation

• Except for customized products, other orders can be canceled for free before the order is sent out.
• Once a custom product is ordered, it cannot be canceled. If there are special circumstances, please contact customer service in time.
• We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.

The following reasons are COVERED by our Return/Exchange Policy. (Within 10days of receipt)

• It arrived wrong item/color.
• It arrived damaged or in defective quality.
• If we make it in the wrong size.
• It arrived with missing parts.
• Packages were get lost in transit after being confirmed with the shipping company.

 

The following reasons are NOT covered by our Return/Exchange Policy.

• Products were made in the wrong size due to customers providing the wrong sizes.
• Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
• Products were destroyed or returned due to failure to sign for receipt in time.
• Outside of 10 days of receipt.

Below are the detailed instructions on HOW TO PROCESS a return or exchange.

• First of all, please contact our after-sale service via email or submit a request here, we will check the issues and confirm the return details for you. Otherwise, we do not accept the return without the consent of the customer service.
• Please send the related evidence to confirm the problem, so we can claim it for you.
• Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at the seller’s expense through registered mails with the online delivery tracking number.
• The refunds will be returned back to you in 7 business days after we receive the item in good condition.

IMPORTANT:

• Please allow 1-2 inches differes for the obove size chart and allow 1-3 inches differes for the customize size due to manual measurement, thanks ((1inch=2.54cm, 1cm=0.39inch)
• Our standard size chart is close to the US Size and its finished costume size. We suggest taking our size chart as a guideline before you choose the size.
• If you don't know how to choose the size, we suggest you have someone else help you to take your measurements, and then choose our custom size.
• As different computers display colors differently, the color of the actual item may vary slightly from the above images, thanks for your understanding.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at cosplayplanservice@gmail.com.

To start a return, you can contact us at cosplayplanservice@gmail.com. Please note that returns will need to be sent to the following address:
Hangzhou Jiaman Technology Co., Ltd., no. 59 Shixiang Road Room 911, Building 12 Hangzhou City, 310000 Zhejiang Province, China